Refund policy
Return Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gratefulreflectionsofme@gmail.com.
At Grateful Reflections Co., we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help!
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by proof of purchase (such as your order number or receipt)
Non-Returnable Items:
Please note, custom or personalized items are final sale and cannot be returned.
Return Process
To initiate a return, please contact us at gratefulrelfectionsofme@gmail.com with your order number and reason for return. Once your return is approved, we’ll provide instructions for shipping your item back.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be issued to your original method of payment within 5–10 business days.
Exchanges
Need a different size, design, or received the wrong item? We’re happy to exchange eligible items. Contact us within 7 days of delivery and we’ll get you taken care of.
Damaged or Defective Items
If your order arrives damaged or you received the wrong item, please email us with a photo within 72 hours of delivery, and we’ll send a replacement or refund right away.
Questions?
We're here for you. Email us anytime at gratefulreflectionsofme@gmail.com